Data Protection & Privacy Policy


Your Space (Your Space Scotland LTD), the ‘data controller’ is referred to below as “YS”, “us” or “we” is committed to protecting your privacy. We ask that you read the following information about YS’s privacy policy and our practice. This policy applies to data collected by YS therapists, YS Directors and our Business Administrator. If you have any queries on our use of information please contact a YS director through using our contact form on our website.

1. What type of information do we collect?

  • Requests for counselling within the school environment- schools put forward referrals for those they wish to access the service. This may mean that they provide us with your name and contact telephone number which we deem relevant to us processing the referral
  • Initial assessment Meetings- At an initial appointment we ask about your current personal circumstances. We may also ask about your background and family history, as well as issues, which are affecting you now. We require this information so that we can decide the best offer of support and to manage the service we provide to you.
  • Recruitment- in order to work for us, a person is expected to provide contact details and other personal details shared in the form of a CV as well as referees. This information is only processed for the purpose of offering a contract
  • Other forms- The information you give us on other forms may include your name, email or contact telephone number

2. What do we use this information for?

We use information held about you in the following ways:

  • To provide children and Young people access to therapy requested from us
  • To notify you of changes to appointments or invite you to a review
  • To administer our service in relation to anonymised data analysis and statistical purposes
  • To seek feedback from you on your experience of using our service
  • To improve our service to ensure that it is provided in the most effective manner for you and for us
  • To fulfil our administrative, legal and contractual obligations as a company

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting JACQUELINE DOW of Your Space Scotland
(b) We have a contractual obligation.
(c) We have a legitimate interest.

3. How do we keep your information safe?

All information you provide to us is stored as securely as possible. All Your paper information is securely stored in a locked cabinet on school premises.
We keep paper files for 6 years. Art work or other materials pertaining to an individual are collected by the individual or disposed of by confidential waste disposal

4. Your Rights

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you

5. Our contact details

Name: Your Space Scotland Ltd
Address: 101 Rose Street South lane, Edinburgh EH87DX
Phone Number: 07388514034
Please contact us by email or write to us at Your Space Scotland LTD 101 Rose Street South lane, Edinburgh, EH87DX if you wish to make a request.

6. Changes to this policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our website.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Cheshire, SK9 5AF Helpline number- 0303 123 1113